While banking has become increasingly digital, it is too often emotionally detached. Ironically, the Metaverse provides banks with a much-needed avenue to bring humanity back into banking and deepen connections by meeting customers in more meaningful ways.

The Metaverse can help banks reestablish connections with their customers, by visiting a virtual bank branch and interact with its agents, visit a house in real-time to request a mortgage or discuss retirement plans with an advisor in real-time. Imagine if a customer could have a virtual office appointment with a bank advisor and, through avatars, withdraw virtual money from their account, cross the street (virtually), and make an online purchase. These scenarios will be facilitated by this technology.

In this session, we will review some basic concepts about the Metaverse and its history. Next, we will help attendees discover if banking is ready and if it makes sense to seek use cases in this sector. Finally, we will see several use cases or scenarios that some banks around the world are already implementing around virtual experiences, cryptocurrency, patents, real estate, and employee experiences.