Azure Communication Services is a fully-managed, cloud-based platform that enables businesses to build and deploy communication experiences in various forms like voice, video, and messaging. This session will introduce how one can leverage the capabilities of Azure Communication Services to enhance communication and customer engagement. We will delve into the features and services offered by Azure Communication Services, including telephony, video conferencing, chat, and SMS, and how they can be integrated into different business scenarios. Attendees will gain an overview of how Azure Communication Services can help businesses improve communication and customer engagement and get a glimpse of the best practices for using the platform. Additionally, case studies of real-world businesses that have successfully leveraged Azure Communication Services to boost their communication and customer engagement will be shared. By the end of this session, attendees will have a better understanding of the potential of Azure Communication Services and how it can help businesses elevate their communication and customer engagement.