Retail is rapidly evolving, and customers now expect smarter, more personalized interactions at every touchpoint - from discovering products to receiving their orders.

In this session, we’ll explore how to build intelligent retail agents that support the end-to-end shopping journey using latest features of Microsoft Copilot Studio, AI Search, and Power Automate. Starting with product discovery, we’ll show how conversational agents can help customers find the right products, place orders, and stay informed throughout the fulfillment and delivery process.

Through a live, step-by-step demo, attendees will see how to:

-Use Copilot Studio to create a conversational retail agent for customer interactions
-Leverage AI Search to enable intelligent, personalized product discovery
-Capture and validate customer orders through the agent
-Use Power Automate to trigger backend workflows such as order creation, inventory updates, and fulfillment
-Provide order status and delivery updates back to the customer through the agent

This session focuses on practical patterns that can be implemented today, showing how Power Platform and AI services work together to deliver a connected, end-to-end retail experience that improves both customer satisfaction and operational efficiency.

Key Takeaways

-Learn how to design AI-driven retail agents using Copilot Studio
-See how AI Search enables personalized and relevant product discovery
-Understand how Power Automate connects conversational agents to retail systems and workflows
-Learn how to orchestrate an end-to-end retail flow from order placement to delivery updates
-Walk away with a practical blueprint for building intelligent retail solutions