Session
AI for Sales & Service: Transforming Your Dataverse into a Copilot Goldmine with Fabric
Many businesses find AI innovation hindered by an underdeveloped or poorly managed data estate, including their Dataverse environment(s). Without a solid data foundation, even advanced AI initiatives can stall, leading to frustration and missed opportunities. This session will show how Microsoft Fabric can transform your data estate from an innovation inhibitor to an accelerator. We’ll explore populating Fabric with data from all sources (Dataverse, APIs, Azure, etc.) and leveraging OneLake to model and prepare this data for advanced AI. By integrating with Azure AI and Copilot Studio, you’ll unlock your data’s full potential, powering AI models and driving meaningful business transformation. In this session we leverage an "Eddie the Seller" demo use case and help the audience conceptualize similar use cases for Customer Service, Contact Centre, and Field Service.
Nancie Calder
Turning AI, data, and CRM strategy into practical business outcomes using Microsoft ecosystem
Toronto, Canada
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