Many organisations want better outcomes from Copilot and AI agents, but the real challenge is often not the agent design itself. It is the data and business context underneath it. When information is fragmented across Dynamics 365 CE & Business Central, Dataverse, SharePoint, documents, and operational systems, agents struggle with incomplete grounding, weak reasoning, and low-trust outputs.
Using a practical Eddie the Seller scenario, this session shows how to build an agent-ready foundation across Microsoft Business Applications. It explores how Dynamics 365 CE & Business Central, Dataverse, SharePoint, Microsoft Fabric, and OneLake can be combined to provide the operational data, document knowledge, and business context agents need across sales, service, and downstream operational workflows. It also compares this foundation with Model Context Protocol (MCP), highlighting where MCP helps agents connect to tools and external context, and where better data design is still required to produce reliable, governable business outcomes.
Attendees will learn practical patterns for deciding what belongs in Dataverse, when Fabric adds value, how SharePoint and documents contribute to grounding, and how to avoid common anti-patterns such as stale data, missing business context, unclear ownership, and weak governance. This is a Level 300 session for architects, consultants, and technical leads who already understand the basics of Microsoft Business Applications, automation, or data architecture and want a practical framework for making business data more usable by Copilot and agent solutions.