Session Description: Dive into the transformative power of Microsoft Dynamics 365 Contact Center, a Copilot-first solution that reshapes customer engagement by integrating generative AI across voice, chat, email, and social media channels. This session will showcase how D365 Contact Center’s AI-driven capabilities enable quicker response times, personalized interactions, and improved service quality. In addition, explore how custom copilots built using Microsoft Copilot Studio and deployed on Power Pages portals can further enhance both external support and internal efficiencies. With real-world demonstrations and best practices, this session provides a roadmap for leveraging AI to streamline workflows, reduce operational costs, and empower customer support agents with second-line assistance for complex inquiries.