When we are confronted with a difficult conversation, we often find ourselves avoiding, sugar-coating, clumsily landing the message, or reacting defensively. This session helps participants identify and overcome these challenges so they can become more confident and comfortable giving and receiving feedback with candor, kindness, and conviction. We’ll use behavioral science to support communication tactics that increase engagement, motivation and learning.

The audience will:
• Define empathy and apply it to an actual workplace conversation
• Define radical candor and apply it to an actual conversation
• List at least three ways to reduce defensiveness during difficult conversations
• Describe what it means to listen with intention

This session is appropriate for all audiences. It can be combined with the session titled, "The Inner Work" or taught as a stand alone session. It's designed for people who need more tools, skills and language so they can have difficult, engaging and productive conversations at work and at home.