IT-Service-Management Agents are one of the most requested use cases: have an agent solve issues based on documented knowledge or automatically create a ticket based on the issue description. We will walk through the components required and the setup of such an agent in Copilot Studio.

But what, if that agent could also answer questions related to HR, finance, security, legal, what-have-you? Let's build a team of expert agents and make them accessible through a Single Point of Contact: meet Edgar.