Session
OMG I made the CRM Disappear!
For thirty years we have trained people to use software.
What if we've been solving the wrong problem?
In this session Nathan Rose demonstrates a new generation of AI agents that allow salespeople, service teams and field workers to simply talk.
No forms.
No navigation.
No training manuals.
Just conversation.
Through real examples including CRM updates, CPQ processes and field service scenarios, we'll explore how voice agents are changing the relationship between people and business applications.
The biggest disruption isn't better CRM.
It's the possibility that users may never need to see CRM at all.
Nathan Rose
Building agentic solutions on Microsoft AI | Copilot Studio • M365 Copilot • MCP in Dataverse | Power Platform Solution Architect & Microsoft MVP
Auckland, New Zealand
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