Dynamics 365 Customer Service implementations are all fun and games until someone has to configure an SLA.

It's often one of the most frustrating part of a D365 Service implementation for consultants because:

• We don't do this often
• We don't fully understand all the required components
• The Customer's SLA described in business language differs from how we set this up in D365

In this deep dive session Olympic33 Solution Architect and Microsoft MVP Nathan Rose will teach you everything you need to know about SLAs in D365 Customer Service including his foolproof formula to convert the customer's "business language SLA" into a D365 SLA that gives the customer what they're actually requesting.

By the end of this session you will understand:
• The required components for SLAs in D365
• How to setup and configure SLAs correctly the first time
• Nathan's foolproof formula to translate SLA business speak into something D365 understands
• Reporting
• Licensing

Register today for this not to be missed session demystifying one of the most frustrating parts of the consultant experience.