In this session, I’ll show how Artificial Intelligence can take internal IT support to the next level — by automating ticket triage, routine workflows, and even physical asset management. You’ll see real examples of AI in action: chatbots resolving first-line issues 24/7, smart routing that cuts resolution time in half, and AI co-pilots helping developers fix problems before they escalate. I’ll walk you through a practical, step-by-step roadmap for implementation, highlight key KPIs to measure success, and share lessons learned from real-world adoption — including mistakes to avoid. This talk is ideal for IT leaders, support managers, and anyone looking to transform their internal support from a cost center into a strategic advantage.