Quality is a vague term, and it's always subjective to the observer and depends on the uniqueness of the organization's culture, history, context, and values that they pay attention to. But there's one universal truth about quality that's common for all. Quality must be observed, perceived, recognized, identified, and felt. It doesn't exist in a vacuum. Without someone recognizing it, it doesn't exist.

Seminars
- 2023/11 | Elevating Digital Quality