Workshop -
Modern products are packed with automation, but without intentional design, they can confuse, overwhelm, or even alienate users. This workshop introduces the 3C Model—Context, Clarity, and Control—as a tactical lens for redesigning automated workflows to feel invisible but intuitive.

In this session, participants will bring real or fictional product flows and work through a series of structured exercises:
• Identifying where automation currently exists (or should exist)
• Diagnosing where users feel friction or loss of trust
• Applying the 3C framework to reimagine that flow in a more user-aligned, invisible way

This isn’t a theory session—it’s a builder’s lab. You’ll leave with a concrete redesign plan, a framework you can bring back to your team, and a new mindset for designing seamless AI-powered experiences.

Takeaways:
• Learn how to audit existing workflows for automation usability gaps
• Apply the 3C Model to identify whether your automation has the right context, communicates clearly, and gives enough control
• Redesign a current product flow using invisible UX principles
• Explore common anti-patterns of over-automation and how to avoid them
• Collaborate in small groups to ideate, sketch, and reflect on invisible interactions

Who Should Attend:

UX Designers, Product Managers, Content Designers, and anyone working on AI, automation, or productivity tools, looking to create smarter, more human-centric workflows.