In today's world, where enterprises are improving customer satisfaction via providing enterprise suits consisting of umbrella of products underneath, a demand for support is a mandate. Considering time to resolve and support engineers strength, existing ticket routing systems should be upgraded to handle duplicates, frequent or already solved issued via an automated process to resolved or providing a guideline as a proactive manner while configuration.

In today's world, where enterprises are improving customer satisfaction via providing enterprise suits consisting of umbrella of products underneath, a demand for support is a mandate. Considering time to resolve and support engineers strength, existing ticket routing systems should be upgraded to handle duplicates, frequent or already solved issued via an automated process to resolved or providing a guideline as a proactive manner while configuration.