In 2016, my daughter started chemotherapy for a rare disease. Over the next two years of ups, downs, twists and turns, I’ve learned empathically listening to people is not something just for medical professionals, but for software teams as well. The parallels between patient support and working with clients or projects became clear. Naturally, it is easier said than done. Sharing stories from my personal experience, I will illustrate the common mistakes and how to turn them around. This is a talk for more than just developers or consultants; everyone can walk away with something new.

Previous presentations:
Dog Food Conference - October, 2018