Business Central partners are increasingly asked how AI can support sales, finance, service, operations, and customer communication without creating security, privacy, or governance risks. This session shows how to design practical AI assistants around Business Central processes using Azure, Microsoft 365, and responsible architecture principles.

We will walk through a reference architecture for agentic AI in an SMB context: how to connect business data safely, how to separate user intent from system actions, how to design approval workflows, how to avoid uncontrolled automation, and how to prepare customers for AI-assisted processes without losing trust or compliance.

The session is aimed at partners who want to move beyond “AI demos” and start designing real, customer-ready AI scenarios. Attendees will leave with architectural patterns, decision points, anti-patterns, and a pragmatic checklist for building secure, explainable, and useful AI assistants around Business Central ecosystems.