Session

Before They Go: Building Churn Prediction Models in Microsoft Fabric

Every organization has users, customers, or supporters who begin to disengage before they leave — and most teams don't spot the warning signs early enough. Churn prediction models can change that.
In this session, I'll walk through how to build an end-to-end churn prediction workflow in Microsoft Fabric, using a real-world nonprofit example to show how the same approach applies across fundraising, membership, and customer success. Attendees will leave with a practical understanding of how Fabric supports churn modeling: from data preparation to prediction to retention-focused insights.

Olena Kulish

Digital Analytics & Data Intelligence Specialist at NCOA |Power BI, Microsoft Fabric, AI-Ready Analytics

Washington, District of Columbia, United States

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