Autonomous agents are changing how businesses handle repetitive workflows, yet many Power Platform solutions still rely on manual interventions or basic flows.

In this session, Olufemi Olamoyegun shares lessons learned from designing an autonomous agent to streamline customer onboarding. Attendees will see how a single agent can monitor incoming customer data, make contextual decisions, take automated actions, and manage its own state—without human intervention.

Key takeaways include:
Understanding what makes an agent truly autonomous in Power Platform solutions
Designing decision logic to route tasks and notifications intelligently
Automating communications via email or Microsoft Teams
Avoiding duplicate actions through self-managed state
Applying scalable and maintainable design patterns to real-world workflows

This session is practical, business-focused, and suitable for Power Platform practitioners looking to move beyond basic automation and deliver intelligent, self-directed workflows for multiple departments.