In this technical session, we will explore advanced techniques to extend the out-of-the-box (OOB) integration between Microsoft Dynamics 365 Business Central and Microsoft Dynamics 365 Customer Engagement. This session is designed for developers and IT professionals who are looking to deepen their understanding of the integration capabilities and customize the synchronization processes to meet specific business needs.

Key Topics:
• Overview of OOB integration features.
• Integrating new CE entities into BC custom (or native) tables.
• Customizing data synchronization and mapping.
• How to display CE information in BC and control record coupling.
• How to debug the integration processes.
• Real-world case studies and troubleshooting tips

Learning Objectives:
• Gain a comprehensive understanding of the existing integration framework
• Learn how to extend and customize integration points to suit unique business requirements
• Discover tools and techniques to optimize data flow and ensure seamless operations
• Enhance your ability to troubleshoot and resolve common integration challenges

Join us for an in-depth session that will empower you to maximize the potential of your Dynamics 365 ecosystem by extending its integration capabilities.