Rolling out Microsoft 365 Copilot is not just a technical deployment – it is an organizational challenge that requires clear strategy, ownership, and user-centric adoption.

In this session, Pascal Brunner-Nikolla and Daniel Bammert share real-world lessons from the Copilot journey at Swiss Post. You will gain an inside view into how Copilot was introduced at scale, how service provisioning was structured, and what it took to drive sustainable user adoption across the organization.

Rather than focusing on features, this case study highlights the decisions, trade-offs, and practical strategies that made the rollout successful. From early enablement approaches to adoption patterns and governance considerations, the session provides concrete insights you can apply to your own Copilot initiatives.

This is a candid, experience-driven session for organizations that want to move beyond pilots and turn Copilot into a productive part of everyday work.

A real-world case study showing how Swiss Post successfully rolled out Microsoft 365 Copilot at scale, structured service provisioning, and achieved sustainable user adoption. Learn practical lessons, challenges, and decisions you can apply to your own Copilot initiative.