In today's cloud-driven landscape, ensuring reliable and high-performing services is crucial for business success. This talk delves into the essential concepts of Service Level Objectives (SLOs) and Service Level Indicators (SLIs), explaining their importance in maintaining service reliability and enhancing user satisfaction. We will explore how to identify key metrics, set achievable performance goals, and integrate these indicators into your operational workflows to drive continuous improvement.

Moving beyond theory, we will provide a practical guide on creating your first set of SLIs, highlighting best practices for selecting relevant metrics, establishing realistic baselines, and implementing effective measurement strategies. The session will culminate with a demonstration of building actionable dashboards using Azure Workbooks. Attendees will learn how to leverage Azure's powerful tools for real-time monitoring, trend analysis, and troubleshooting, empowering them to proactively manage service performance and swiftly address issues. This comprehensive approach will equip participants with the knowledge and skills to enhance their cloud operations and deliver exceptional user experiences.