Good usability is no longer just about helping users find information. In the age of Copilot, it's about helping AI find and understand information too. The organizations that succeed with AI won't necessarily be the ones with the best prompts. They'll be the ones with the best information architecture, content design, and user experience foundations. That’s why this session will focus the foundational elements to help get you there.

In this session, we'll explore
• Why might users be ignoring your intranet
• Mental model versus organizational structure approaches
• How to reduce users cognitive load
• Content design for better user experiences and findability
• Quick implementation wins to help your intranet today
• How all this can support AI findability

This session builds on proven user experience concepts while exploring how those same practices directly influence search, retrieval, and eventually Copilot outcomes. We’ll end the session with some practical design techniques to get you started today.