Session

Shift: to Usability Theater

Congratulations!! You are finally getting to interact with your customers! No more second-hand feedback from the product, business, or sales teams. You better not screw it up!

There are rules for interacting with customers.

If you don't follow them, you might get your customer privileges taken away. Learn how to talk to customers, avoid bias, and uncover the unknown secrets that nobody tells you.

Pete Oliver-Krueger

Improving lives and improving bottom lines at the same time

Glenn Dale, Maryland, United States

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