Business Central implementations — and the adoption of AI agents in general — succeed or fail on the same thing: the quality of the underlying business processes. If processes are unclear, inconsistent, or owned by “someone else”, you may end up automating error creation.

In this session, you’ll learn a practical, field-tested approach for engaging business users to take real ownership of their end-to-end processes before, during, and after a systems implementation (or migration). We’ll also connect the dots to AI agent adoption: agents need stable workflows, clear handoffs, and reliable data to deliver value.

Drawing on Microsoft’s implementation experience and best practices, we’ll show how a process-first approach reduces risk, speeds decisions, and improves adoption — while creating a stronger foundation for automation and AI.

You’ll walk away with:

➡️ Why BC implementation and AI agent adoption both demand process clarity and ownership.
➡️ A practical method to mobilize stakeholders and raise process maturity without slowing the project.
➡️ Five concrete ways process work can reduce rework, limit customization, and accelerate go-live.
➡️ A real customer example and actionable steps you can apply immediately.