Be inspired by a practical method for engaging a wide range of business stakeholders in documenting and ensuring true ownership of business processes before, during and after a Dynamics 365 (D365) implementation project.

Migrating customers to D365 and embracing Microsoft's "Success-by-Design" implementation model fundamentally challenges the traditional partner approach of selling projects and hours. While demand is high, migration project margins are under pressure and customization hours disappearing. Instead, D365 partners must pivot toward long-term value creation through ongoing service delivery.

In this session, you will be introduced to a practical approach that can transform your D365 implementation and service delivery approach by encouraging and enabling customers to increase their own process maturity and stakeholder engagement before, during and after the technical migration. Discover how to:

• Avoid misaligned expectations between business needs and system capabilities.
• Accelerate value creation by reusing your organization’s best practices.
• Build lasting customer relationships through subsequent service offerings.
• Minimize the dependency on hiring additional D365 specialists.

The session will provide inspiration, practical methods and success stories. You will also learn how to get a competitive edge and increase customer lifetime value with a more effective engagement method.