Peter Ward

Peter Ward

SoHo Dragon - CEO- Microsoft MVP

New York City, New York, United States

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Peter Ward is CEO of SoHo Dragon, a New York–based Microsoft Partner — though he began as a CTO and never entirely stopped behaving like one.

While much of the technology industry focuses on what’s new, Peter is more interested in what works. He has spent years helping organizations implement Microsoft cloud solutions by mastering proven capabilities and executing them without unnecessary drama.

A co-author of four SharePoint books and author of Leadership in a Zoom Economy with Microsoft Teams, Peter continues to contribute to GitHub and remains closely involved in Azure and Microsoft 365 delivery. He has a mild distrust of unnecessary complexity, a preference for projects delivered on time and on budget, and a habit of asking what organisations are really trying to optimize.

He believes most expensive technology mistakes look impressive at the time — and that simplicity is still enterprise IT’s most underused advantage.

Other traits
- Good O365 trainer and motivator
- Good at thinking on my feet in meetings or complex situations
- I find myself often being able to get to the heart of the issue whilst not ruffling too many feathers
- Love yoga, vegetarian food, and reading Malcolm Gladwell books

www.sohodragon.nyc
www.wardpeter.com

Badges

  • Most Active Speaker 2025
  • Most Active Speaker 2022

Area of Expertise

  • Business & Management
  • Information & Communications Technology

Should AI Agents Have a Place on Your Org Chart?

AI agents are rapidly evolving from productivity tools to active contributors that perform research, create content, analyze data, monitor compliance, support customers, and automate business processes. As organizations deploy increasing numbers of digital workers, a new challenge emerges: organizational design.

If an AI agent performs work traditionally handled by an employee, who owns it? Who is accountable for its decisions? How should it be governed, measured, secured, and integrated into teams? And at what point does an AI agent become more than software and start becoming part of the workforce?

This session explores the rise of human-agent organizations and examines how leaders can rethink management, governance, accountability, and organizational structure in a world where intelligence is no longer limited to people. Attendees will leave with practical frameworks for determining where AI agents belong, how to manage human-agent collaboration, and how to prepare their organizations for a future where digital workers sit alongside human ones.

Key Takeaways

Understand the difference between AI tools and AI workers.
Learn how organizations can assign ownership and accountability for AI agents.
Explore emerging models for managing human-agent teams.
Discover governance practices for digital labor.
Identify how organizational structures may evolve as AI agents become part of the workforce.

Audience: CIOs, technology leaders, architects, IT professionals, business leaders, and anyone responsible for deploying AI at scale.

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Peter Ward

SoHo Dragon - CEO- Microsoft MVP

New York City, New York, United States

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