Modernization encompasses perspectives, practices and processes. Teams ability to evolve from their current to future state is highly impacted by openness, capacity and commitment to plan and manage change management in each of, and between, these organizational dimensions.

Experiences collaborating with multiple Minnesota agencies and their MNIT Services / vendor partners has allowed Logisolve to identify key intersections between organizational change management initiatives that promote transformation of perspective, practices and processes. In this session we will discuss digital workflows, process flows, and data stewardship initiatives that have been instrumental in addressing the intersecting needs to modernize what services are delivered, when, to whom, how and with which emerging combination of online, phone-based and in-person touchpoints.