Do you have a diagnostic routine? What we can learn from the automotive field.

How do you currently diagnose an issue? Do you jump directly into the code or some other aspect to only discover that it’s a networking issue? I have spent hundreds of hours across my career troubleshooting to only discover that I was chasing my tail. It was only after I started watching automotive shops on YouTube that I noticed the one thing the channels I watch have in common. It is their uncanny ability to diagnose problems that have stumped other shops. The common trait is having a diagnostic routine and always following it. This presentation will look at a few case studies and share experiences of how developing a routine will save you countless hours bug hunting.

Jamie Phillips

Staff Site Reliability Engineer, NBA

Knoxville, Tennessee, United States


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