The Dynamics 365 platform is spearheading the rapid evolution of service operations. In this session, we will explore how Microsoft Copilot transforms Dynamics 365 Field Service into a proactive, AI-driven solution while aligning with broader trends shaping service delivery. From intelligent scheduling and predictive maintenance to connected customer experiences across Sales, Customer Service, and Field Service, learn how organizations are moving from reactive break-fix models to proactive, outcome-based service strategies. We will walk through the full lifecycle from work order creation to resolution, share best practices for implementation, and highlight how Copilot fits into the bigger picture of modern service operations. If you want to stay ahead of the curve and deliver exceptional service with AI, this course is your roadmap.