In a world where service operations are expected to be faster, smarter, and more predictive than ever, AI is no longer a buzzword—it’s the wrench in the technician’s toolkit. This session explores how AI is reshaping Dynamics 365 Field Service, from intelligent scheduling and predictive maintenance to real-time insights and automated diagnostics.
We’ll dive into the trends driving this transformation, including:

The rise of predictive service models powered by machine learning
Copilot’s role in streamlining technician workflows and reducing downtime
The shift toward proactive customer engagement using AI-driven insights
How IoT and AI are teaming up to detect issues before they become problems
The growing demand for AI literacy among field service professionals

Whether you're a decision maker looking to future-proof your operations or a tech-savvy super user ready to level up your service game, this session will deliver insights, laughs, and a few “aha!” moments.