The evolution of human resources (HR) has occurred over at least a decade. Our industry has transitioned from being the department within an organization that no one wanted to call to the perceived go to subject matter experts (SMEs) on everything and the preferred business partner. By focusing on the human component of HR first, with each interaction we have the opportunity to contribute to the development of leaders. Call HR! unveils the opportunities that HR practitioners have with every call, every presentation, and every interaction to contribute to the growth and development of internal customers; creating a stronger pool of leaders. We will discuss how to implement a millisecond pause to assess what the employee is asking, what information can be provided for clear and concise understanding while training employees on the best practices, processes and procedures through the chosen response.