Microsoft Teams isn’t just for chat and meetings—it can also replace or integrate with traditional phone systems. But for many new admins and IT generalists, Teams Calling can feel complex and intimidating before they even know where to start.
In this 60 minute beginner-level session, we’ll break down Microsoft Teams Calling in clear, practical terms. You’ll learn what Teams Calling is (and what it isn’t), how Microsoft approaches enterprise voice, and how the major options—Calling Plans, Operator Connect, and Direct Routing—compare at a high level. We’ll also cover core concepts like phone numbers, users, devices, emergency calling basics, and common real world scenarios organizations face when evaluating or rolling out Teams Calling.
This session focuses on building a strong foundational understanding rather than deep technical configuration. Whether you’re supporting Teams users, exploring voice options in Microsoft 365, or have been labeled an “accidental Teams admin,” you’ll leave with the terminology, context, and confidence needed to take the next step with Teams Calling.

Intended Audience
• Beginners to Microsoft Teams Calling
• Help desk and IT generalists
• Accidental or new Teams admins
• Anyone evaluating Microsoft Teams as a phone system
Learning Takeaways
• A clear mental model of how Teams Calling works
• Confidence to discuss voice options with stakeholders
• Understanding of core terminology without the telephony overwhelm
• A realistic starting point for further learning