Most GenAI demos are slick. Most GenAI systems in the wild are brittle, confused, and failing at scale. In this session, Rakia Finley breaks down what happens when GenAI moves from the lab to real-world production. From hallucinating customer support agents to broken RAG pipelines and silent prompt injection vulnerabilities, she’ll share hard-earned insights from shipping systems for social ventures, government teams, and startups racing toward product-market fit. You’ll walk away with a clearer picture of how to architect GenAI infrastructure that doesn’t collapse under pressure and how to avoid building a Frankenstein of disconnected tools and plugins.