What if every call your organisation take could generate actionable insights faster than the call itself? In this session, we’ll explore a real-world business transformation: how one organisation went from auditing less than 10% of calls to achieving 100% coverage, turning compliance from a persistent headache into real-time clarity.

We will also explore how Azure Content Understanding can transform not just audio, but videos, documents, and images into structured, actionable insights almost instantly, enabling smarter, faster decision-making across the organisation, whether it’s a thousand invoices or a 1,000-page contract, and how to unlock actionable insights in minutes.

By the end of this session, you’ll walk away thinking about the endless possibilities of what your organisation could achieve when content truly understands itself.