Session

The Human Operating Model – Empowering Employees for Adaptive Change

Traditional operating models often rely on top-down change, leading to costly transformations and resistance. This talk introduces the concept of a Human Operating Model, where employees drive continuous adaptation, making change an organic, participative process. We’ll explore practical strategies leveraging 8 key behaviors, such as normalizing 'Challenge the Status Quo', within the 'Engaged Culture' domain from the Business Agility Institute. These behaviors enable greater employee ownership of the company operating model, increasing engagement and business performance. By shifting from rigid, executive-driven change to a system where employees co-create improvements, organizations reduce the need for large-scale change management investments while fostering greater innovation. Learn how to sell executives on ways to design an adaptive company where people—not fixed operating models—are at the center of organizational evolution.

Richard Dolman

Pragmatic Leadership and Organizational Effectiveness Coach & "Status Quo Agitator"

Denver, Colorado, United States

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