In everyday practice, we often find that our solutions do not generate the desired enthusiasm among users. We are all familiar with the image of the tree and the wrongly-built swing, and we know that this is far too often the case. Have we misunderstood the users—or perhaps simply failed to ask them? Rebekka shares some insights about our poorly constructed swings and what she has learned from them.

This presentation adresses
"How" we can better understand user needs by asking specific questions
“Why” this understanding is important for the management of IT applications
and learn about other methods in addition to the power of these two question words.

At the end of the session, your toolbox will be freshly stocked to improve user satisfaction—whether for migrations, the introduction of new features, or the implementation of requirements.