We know about Virtual Agents
We know about automatic transcription
We know about generating text, images, voices and video
But, what’s next?

How can a testing organization practically use Generative AI
What if we use generated voices to test our IVR/AVR
What if we use summation functions to determine lineage between your laws, your policies, your processes, your test cases?
Almost all MES transactions are stories, what if we ask Generative AI to tell a story and only THEN turn it into a claim transaction, or a Prior Auth or an Eligibility Change.
What if you can change your MES UAT approach from fields and columns to stories about people? Does that make your system more approachable and understandable?
What might tomorrow’s testing team actually look like?

Join Vermont’s Renee Taylor and one of NTT DATA’s Industry Consultants for an interactive brainstorming session on the unused corners of Generative AI to round out your testing practice.