Let's be honest: postmortems are hard. Too often, they become a political exercise in "Cover Your Assets," failing to uncover the real root causes. How do we move from a culture of blame to one of genuine learning?

As an Italian SRE expert at Google—the company that pioneered this space—I've spent 6 years evangelizing SRE principles across Europe.

In this session, we will dissect the anatomy of a truly effective postmortem. Forget dry theory; this is about learning from the front lines. Through real-world stories and hard-won insights, you will learn when a postmortem is essential, how to adapt Google's foundational techniques for your team, and how to transform failures into powerful business insights.

This talk is for every operator and leader dedicated to building a culture of real resilience. Let's make your next outage your most valuable lesson.