As a Managed Services provider delivering solutions in the Microsoft Azure space, we are challenged to service multiple enterprise size customers, each with their own environments and demands, with a small team of 8 devOps engineers.

During this session, I will demonstrate how we've implemented our own flavour of Scrum to operate a Managed Services company in alignment with the DevOps methodology. By doing so, we've achieved the capability to create a robust platform, enabling customer teams to independently run and maintain their workloads while we stay in control of the quality and security of solutions we provide. Our approach combines Microsoft Azure's native tools, Azure DevOps, along with tools like Grafana and PagerDuty to create an integrated solution.

This presentation will illustrate how we moved away from “traditional” IT Managed Services to a collaborative reality where service providers and customers actively cooperate, enabling our customers to create every day!