We all have been in conflicts with our peers. We all have witnessed conflicts our peers have had. This is normal and part of our work and as it often is said: “conflicts are good, they even help us in becoming better in our craft”. Sadly, many of the conflicts in IT do have a destructive power of right-wrong thinking, strong opinions clashing with each other and such. These are not the “constructive conflicts” we often read in books and articles.

In teams with such destructive conflicts, imagine a person whose presence changes the dynamics in a way that brings people together in connection.
Imagine a person, who helps both sides to listen to each other in an argument, and enabling them to find a novel solution that is built on top of both ideas.

Would you want such a person in your team?
How about you become this person in your team?

This talk will explain 3 levels of empathy (cognitive, emotional and compassionate) and we will learn that we can get going even if only applying the cognitive empathy - through helping people see the point of view of the other without judging it.

This talk is for anyone who wants to help people bridge the gap of disconnection in situations of conflict.