Most organisations have run GenAI pilots; few have moved to agents that act on their own inside real workflows. This session gives a practical ladder from copilots to autonomous agents: how to pick use cases worth automating, the guardrails and human checkpoints regulated businesses need, the operating-model changes that make adoption stick, and the scale-up patterns that turn pilots into dependable systems. Drawn from enterprise deployments in high-volume service operations.

Format: keynote (20–45 min) or workshop (90–180 min). Level: intermediate. Audience: CXOs, transformation and technology leaders.