Most teams deploy AI agents that deliver inconsistent answers to the same question. This isn't a fault in the AI itself - it's a lack of context about how the organization works. The solution? Custom skills.

In this session, we’ll walk through how to build a custom skill end-to-end, starting with extracting business logic from existing processes. We'll then structure this logic in Microsoft Fabric and expose it to agents via the Model Context Protocol (MCP), ensuring governed access and built-in guardrails.

Through this hands-on session, you’ll gain a reusable four-layer pattern - Data, Logic, Tools, Governance - that can be applied to any business process within your team. By the end, you’ll understand how to ensure your agents deliver consistent, relevant answers tailored to the unique needs of your organization, unlocking smarter, more context-aware AI interactions.