Ramón Medrano Llamas

Information & Communications Technology

SRE devops distributed systems autonomic computing

Zürich, Zurich, Switzerland

A story of contingency plans for COVID-19

At the time of writing of this proposal, COVID-19 is hitting Europe hard. Stock market is down 35% and I'm confined at home, working with team on contingency plans that assume that up 70% of our workforce, both in California and Switzerland will be infected by the SARS-CoV-2.

We run all the authentication and hijacking services for Google, so us not being able to respond to incidents is critical for the business continuity of one of the biggest corporations in the world and the availability of thousands of customers in G Suite and Google Cloud Platform.

This is, of course, a worse case scenario, but a nice exercise to think how to cover basic operations, oncall and general business continuity on these conditions.

By the time this talk will be presented on November 12, the world will be a different place. We'll know what has happened with the pandemic and how the crisis would have unwinded.

This talk is a live postmortem, it will show a diary of what has happened from March 18, 2020 until November 12, 2020 –8 months of crisis, confinement and hopefully global recovery. How contingency plans were created, where were we hit and what success and lessons we had.


Ramón Medrano Llamas

Staff Site Reliability Engineer at Google

Ramón Medrano Llamas is a Site Reliability Engineer (SRE) at Google in Zürich, leading the Identity team, responsible for the authentication and Identity management services at Google.

He concentrates on the reliability aspects of new Google products and new features of existing products, ensuring that they meet the high bar of a Google service.

Before joining Google in 2013, he worked at CERN developing and designing distributed systems for physics data analysis.

He holds a master's degree in computer science and is currently working on a PhD on autonomic system management part time.

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