Your KPI just dropped—and your team is either panicking, finger-pointing, or pretending it didn’t happen. Welcome to KPI Bootcamp, where we cut through the noise and help you build performance metrics that matter.
This session defines KPIs that reflect real outcomes, not just activity. You'll learn to recognize the metrics that trigger action versus the ones that sit there looking impressive. Then we go deeper: what to do when your metric tanks and doesn’t recover. You'll learn how to turn red metrics into real improvement using proven techniques like DMAIC, combined with automation tools from Power BI and Power Automate.
We'll also explore the psychology behind team reactions to “bad” numbers and show how humor and transparency can drive adoption and engagement. If your dashboard is more confusing than helpful, it’s time to fix the madness.

Key Takeaways:
Understand the difference between actionable KPIs and vanity metrics
Learn how to design KPIs that tie directly to business outcomes
Discover how to set up proactive, automated responses to metric changes
Apply root cause analysis using the DMAIC framework
Use dashboard design, communication, and psychology to build team buy-in
Replace panic with a playbook for performance improvement

Style
Fast-paced, story-driven, and filled with real-world scenarios. Designed to be both insightful and entertaining—like Lean Six Sigma with a sense of humor.

Target Audience:
Operations managers, analysts, Power BI and Power Platform users, Lean Six Sigma practitioners, and anyone who’s ever had to explain why the chart turned red.

Duration:
90 minutes (can be shortened to 60 minutes or expanded into a 2-hour workshop with hands-on content)