In today's globalized world, the need for effective communication across languages and cultures is more important than ever. This session will explore the fascinating intersection of Generative AI, LLMs, and multilingual customer experience, shedding light on the latest advances in language modeling, translation, and contextual understanding. Discover how businesses can harness the power of AI-driven language capabilities to deliver seamless, personalized, and engaging customer experiences in multiple languages. We will also delve into case studies demonstrating the transformative impact of these technologies on industries such as retail, healthcare, and tourism. Finally, we will discuss the ethical implications of utilizing AI in multilingual contexts, as well as strategies for fostering diversity, equity, and inclusion in AI development and deployment.