The Dynamics 365 Customer Engagement platform offers multiple ways to integrate data from external systems. One of the mechanisms that is under utilized is the Virtual Entities.

In this session, we dive deep into Virtual Entities : what they are, the different options available when using them with examples. Then, we share some tips on how to decide when to use them and how.

Learning Objectives:
- Understand what Virtual Entities are in Dynamics 365 CE and how they can be used a powerfull yet simple tool for data integration.
- Learn the types of data sources are available for virtual entities and understand how to use each of them.
- Determine when to use Virtual Entities based on a various set of variables in your organization and on your projects.