In this session, Salma Shaik, Applied Researcher at Microsoft Research, will present how multi-agent large language models (LLMs) can revolutionize incident management in DevOps. Drawing from her experience in automating incident triage for large-scale cloud services at Microsoft, she will delve into the implementation of AI-powered workflows that reduce Mean Time to Mitigation (MTTM) by 35%. Attendees will gain insights into how semantic routing, adaptive SLAs, and context-aware prioritization can optimize incident resolution processes, providing real-world examples of AI-driven automation within DevOps pipelines. This session will cover the integration of AI into existing DevOps practices, enhancing cloud reliability and performance through intelligent incident triage.