In this insightful session, discover how the IT services function can be completely modernised using the combined power of Microsoft Copilot, Power Platform, and Teams. Learn how to streamline support operations, enhance user satisfaction, and drive productivity with a fully integrated helpdesk solution built within the Microsoft 365 ecosystem.

Watch as AI-driven ticketing, low-code automation, and seamless collaboration tools come together to:

🔧 Automate ticket triage and resolution
🤖 Deliver Copilot-powered assistance for faster issue handling
📊 Enable rapid customisation with Power Platform
💬 Turn Microsoft Teams into a central hub for IT support

Whether you're leading IT operations, building solutions with Power Platform, or exploring ways to enhance service delivery, this video provides actionable insights into building smarter, AI-powered support systems with Microsoft technologies.