Preparing for the Unexpected: Predictive Incident Management" is a comprehensive guide that gives insights into the strategies and methods of predicting and mitigating upcoming incidents for our services and infrastructures. This insightful session explores predictive incident management ways, offering valuable info into how orgs can proactively identify and address potential downgrades before they escalate into business critical incidents. From leveraging data analytics and machine learning models to implementing robust monitoring and alerting systems, this talk equips audiences with the tools and knowledge needed to stay ahead of disruptions. Through real world scenarios and best practices, audineces will gain a deeper understanding of how predictive incident management can enhance resilience, minimize downtime, and ultimately help business continuity in an ever evolving landscape of challenges and uncertainties. Whether you're a DevOps engineer, a business leader, or a incident management team, our talk serves as an indispensable roadmap for building a proactive incident management strategy that prepares organisations to navigate the unexpected with confidence.