Session
Feedback, Please!
Feedback fuels growth—but giving and receiving it isn’t always easy. Why does feedback sometimes leave us confused, trigger defensiveness, or make the world feel darker? And why doesn’t it always lead to meaningful change?
This session flips the script on feedback. Instead of focusing only on how to give it, we’ll explore how to receive it—openly, skillfully, and without defensiveness. Using real examples, we’ll dive into both sides of the feedback conversation.
Here’s what we’ll cover:
• Feedback Triggers: Why does feedback sometimes feel like a threat? And why do we react the way we do?
• Receiving Feedback More Skillfully: Practical strategies to manage your reactions and navigate tough feedback moments with greater confidence and psychological comfort.
• Delivering Brain-Friendly Feedback: Learn how to offer feedback that feels safe, reduces defensiveness, and fosters a growth mindset.
Whether you lead, collaborate, or simply want to feel more comfortable in feedback conversations, this session will help you turn feedback into a powerful tool for growth.

Sandra Matulevičiūtė-Bagdonavičienė
Partner Experience Manager at Companial, co-founder of Towards Customer association, Certified Customer Experience Professional
Vilnius, Lithuania
Links
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